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What is vivagroupindia.com? |
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What can I get here? |
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Are these books only in English? |
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How do I purchase an item on vivagroupindia.com? |
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Can I order without registering as a member? |
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How do I create an vivagroupindia.com account? |
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Do you charge for creating an vivagroupindia.com account? |
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What if I forget my password? |
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How can I find an item to order? |
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Can I order multiple items in one order? |
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Can I pre-order? |
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Is it safe to give my payment information online to vivagroupindia.com?
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What are the payment options that you accept? |
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What are the banks supported for debit cards and Net Banking?
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What credit cards are acceptable? |
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What is CVV? |
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What is the minimum purchase amount for Demand Draft? |
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Are there any transaction charges that I have to pay for the
order? |
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Do I have to pay any tax on these online transactions? |
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What are the shipping charges? |
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What is the difference between shipping per item and shipping
per order? |
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Can I order multiple items to be shipped to multiple shipping
addresses? |
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Can I come and pick the order from your location to save shipping
charges? |
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How will my order be delivered? |
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How soon can I get my order? |
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Can I have an order shipped outside India? |
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What do I do if I don't receive my order in the given time
frame? |
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Can I cancel my order after I place the order? |
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What if I have placed the order in error and want to cancel
it? |
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Can I return using Viva Courier Service? |
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Will I get a full refund for my returned item? |
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Are there any return guidelines that I can follow if I find
the product defective? |
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Ques. |
What is vivagroupindia.com? |
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Ans. |
vivagroupindia.com, a website developed for its customers for online shopping and
giving information about their products. |
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What can I get here? |
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You can find educational books in all subjects dealt by them. |
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Ques. |
Are these books only in English? |
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Yes. |
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How do I purchase an item on vivagroupindia.com? |
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Purchasing a book is a simple 3-step process. |
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- Register your name through the members option.
- Search and add items to your shopping cart
- Select your method of payment enter your payment information and submit the order
That is it. The item you purchase will be delivered to your doorstep.
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Ques. |
Can I order without registering as a member? |
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Ans. |
No, you cannot order without registering your name. |
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Ques. |
How do I create an vivagroupindia.com account? |
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You can create an vivagroupindia.com account using your email address and relevant
information through My Account tab on our website. |
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Ques. |
Do you charge for creating an vivagroupindia.com
account? |
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No, vivagroupindia.com account creation is free of any charge whatsoever. |
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What if I forget my password? |
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You can use our Forgot Password services to send/reset your password |
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How can I find an item to order? |
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If you remember the category of the item, you can browse for the item by category.
For example you can Browse for Computing books under our categories. If you remember
the exact item or some details about it, you can search for the item by Title, ISBN,
Publisher or Author in our powerful Search function. You can also filter this search
by Language. |
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Can I order multiple items in one order? |
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Yes you can add multiple items to your shopping cart at one time and place it under
one order. However there will be a separate shipping charge for each item on the
order. |
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Ques. |
Can I pre-order? |
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Ans. |
We do not have the pre-order feature at this time. |
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Ques. |
Is it safe to give my payment information online
to vivagroupindia.com? |
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Ans. |
It is absolutely safe and secure to give your payment information online to vivagroupindia.com.
Any information you enter on our vivagroupindia.com Account setup page is encrypted
before transmission to our server. Thus, you can safely enter your payment and personal
registration information and it cannot be read in transit to our server. This encryption
is certified by Thawte, Inc. |
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What are the payment options that you accept? |
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Ans. |
Currently, we accept Credit Cards, Debit Cards, Net Banking (Bank Transfers), DD
(Demand Drafts) and Local Cheques as payment options. We do not take COD (Cash On
Delivery) or VPP (Value Payable Registered Post) at this time. |
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What are the banks supported for debit cards
and Net Banking? |
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The following are the banks supported for debit cards and Net Banking: |
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- YES Bank
- Industrial Development Bank of India
- HDFC Bank
- Axis Bank
- Centurion Bank of Punjab
- Bank of India
- Citibank
- ICICI Bank
- Kotak Mahindra Bank
- Bank of Punjab Ltd.
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What credit cards are acceptable? |
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Visa and Master Cards issued by any bank are acceptable. |
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What is CVV? |
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Ans. |
The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV
or CVC), is a security feature for credit or debit card transactions, giving increased
protection against credit card fraud.
There are actually two security codes: |
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- The first code, called CVC1 or CVV1, is encoded on the magnetic stripe of the card
and used for transactions in person.
- The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a
CCID or Credit Card ID) is often asked for by merchants for them to secure "card
not present" transactions occurring over the Internet, by mail, fax or over the
phone. In many countries in Western Europe, due to increased attempts at card fraud,
it is now mandatory to provide this code when the cardholder is not present in person.
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The CVV2 is a 3- or 4-digit value printed on the card or signature strip, but not
encoded on the magnetic stripe. In MasterCard, Visa, Discover and JCB credit and
debit cards, it is a 3-digit value. It is not embossed like the card number, and
is always the final group of numbers printed on the back signature panel of the
card.
The CVV2 number is generated when the card is issued, by encrypting the card number
and expiration date under a key known only to the issuing bank. Supplying this code
in a transaction is intended to verify that the customer has the card in their physical
possession. To date, no cracks for this system are known. |
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Ques. |
What is the minimum purchase amount for Demand
Draft? |
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Ans. |
For paying by Demand Draft, the total purchase amount (including shipping charges)
must be at least INR 500.00. |
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Ques. |
Are there any transaction charges that I have
to pay for the order? |
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Ans. |
There are no extra or hidden transaction charges that you will be paying for, you
will only be paying for Sale Price of item + Shipping Charges per item. |
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Do I have to pay any tax on these online transactions? |
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No you don't have to pay any sales tax on these online transactions. |
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What are the shipping charges? |
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Ans. |
Shipping charges vary by seller. Please check the seller's shipping charges before
adding an item to your shopping cart. |
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What is the difference between shipping per
item and shipping per order? |
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Ans. |
Shipping per item is the shipping charged per item by a seller. Shipping per order
is the number of items ordered multiplied by the seller's shipping charge per item
For example, if the number of items ordered is 5 and the seller's shipping charge
per item is INR 25.00, then the shipping per order will be 5 x 25.00 = INR 125.00. |
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Ques. |
Can I order multiple items to be shipped to
multiple shipping addresses? |
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Ans. |
You can order multiple items but can have only one shipping address per order number. |
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Ques. |
Can I come and pick the order from your location
to save shipping charges? |
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Ans. |
vivagroupindia.com is an open online retail platform with sellers all over India,
so picking up orders from a location to save shipping costs is not possible. |
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How will my order be delivered? |
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All items will be shipped directly by the sellers to you using Viva Courier Services
or sellers' own courier services. |
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How soon can I get my order? |
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The total time for you to receive the order, or the total ship time can be estimated
as follows: Total Ship Time = Processing Time + Delivery Time. The Processing Time
will be displayed for every item depending on the individual seller. The standard
Delivery Time for an order is 4 - 15 days. |
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Can I have an order shipped outside India? |
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Ans. |
Currently, we support sales only in India. Orders cannot be shipped outside of India. |
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Ques. |
What do I do if I don't receive my order in
the given time frame? |
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If you have not received your order within the given time frame, please contact
your respective seller directly for the order or email us at
support@vivagroupindia.com. |
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Can I cancel my order after I place the order? |
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Ans. |
It is best to contact the seller directly or
support@vivagroupindia.com to find out what stage the order is in for cancellation.
If the order has already been processed and shipped you cannot cancel the item. |
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Ques. |
What if I have placed the order in error and
want to cancel it? |
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Ans. |
In order to cancel an order, it is best to contact the seller directly or
support@vivagroupindia.com as soon as possible to find out what stage the
order is in. If the order has already been processed and shipped you cannot cancel
the item. |
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Ques. |
Can I return using Viva Courier Service? |
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Ans. |
No, you will have to use a trackable method of your own to return the item. |
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Ques. |
Will I get a full refund for my returned item? |
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Ans. |
The value of your refund will vary and will be calculated as per the terms outlined
in the Return Policy. |
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Ques. |
Are there any return guidelines that I can
follow if I find the product defective? |
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Ans. |
Please read this Return Policy carefully and follow the instructions strictly if
you wish to return an item for a refund. All return refunds will be considered on
a case-by-case basis. |
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