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Return Policy
Books purchased from vivagroupindia.com, that are requested for return within
30 days of dispatch are eligible for full refund, deducting the freight charges
as applicable.
The customer will receive the refund for the shipping charges also, if the return
is a result of our error. We do not replace or exchange the books have been purchased.
Our customer can only receive the refund. Moreover, can only return items that have
been received.
Customers are requested to accept the conditions placed by us before proceeding
with the return.
Refund Policy
Books that are purchased online from vivagroupindia.com can be refunded subject to
certain conditions.
vivagroupindia.com penalizes the customer for the delivery and processing charges
incurred upon for the fulfillment of the order. The books that have been purchased
from our showroom, VIVA Books Pvt. Ltd. , 4737/23 Ansari Road, Darya Ganj, New Delhi
- 110 002, India , cannot be returned online.
Such returns and requests for refunds have to be made manually at the Showroom.
The customer will be informed via e-mail about the refund once we have received
and processed the returned item.
This is applicable to the items that are returned to the store without receiving
them. Items can be returned if they are in the original condition.
A request for return has to be submitted within 30 days of dispatch of the items.
The customer will obtain the refund in the same form of payment used to purchase
the books by the customer, within Seven days of our receiving the returns.
Customer can request for returns using the My Account option. |
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