Title Employee Relations, 2/e
Subtitle A Practical Introduction (HR Fundamentals)
Author Elizabeth Aylott
ISBN 9780749483210
List price GBP 19.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 224
Book size 152 X 235 mm
Publishing year 2018
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
About the book Send Enquiry


Employee Relations is a valuable support for new HR professionals along with managers, team leaders and those running their own businesses - all those wishing to get the best out of their teams. It is easy to read, engaging and practical, which brings a vitally important area of management more easily in reach of those within business. Thoroughly recommended!”

Sue Niven-Spence, Director, Saffran Communications Ltd


“Liz Aylott has created a treasure trove of ER theory, practice, real life case studies, checklists, flowcharts and diagnostic questionnaires making her book an invaluable guide for students and HR practitioners alike.”

Pam Williams, HR Director, Gamma


“This book breaks down complicated theory into clear and easy to follow guidance for busy HR professionals, supported by up to date and engaging case studies. It also includes practical checklists and guides that would be beneficial for use in day to day practice.”

Rebecca Smith, Senior HR Advisor, Global Enterprise Software Company


“An essential guide to employee relations and best practice. An enjoyable read, easy for quick reference points. This informative little book is hugely beneficial for HR and non-HR colleagues alike.”

Lorna Dane, Managing Director, Dane Partnership Ltd


“This book provides excellent clear and practical advice through useful case studies that highlight the issues in question. The book has been a great asset to me as a CIPD student and helped me with my studies.”

Alison Tinker, CIPD student


“Employee relations cost the UK’s SMEs an enormous amount in lost time, resources and expensive litigation. This book provides invaluable support to SMEs and new managers wanting to understand their role in employee relations.”

Dr. Karen Purnell, Managing Director, ITOPF Ltd (about a previous edition)


Fostering positive relationships between employers and employees is crucial to ensure employee commitment and engagement, as well as overall business performance. Employee Relations is a practical guide to the principles and practice of employee relations in the workplace. Covering the key areas such as conflict and dispute resolution, dismissal and redundancies, rights and ethics, it equips you with the skills and knowledge you need to plan, implement and assess employee relations in any type of organization. Practical diagnostic tools and a variety of real-life examples from organizations including Amazon, HSBC and the UK Police Force are found throughout.

This fully revised second edition of Employee Relations features new material on the gig economy, the virtual workplace, and recent legislation changes, and is more closely linked to the CIPD professions map. New online supporting resources include a series of templates, questionnaires and further tools to help evaluate and support the development of an effective employee relations strategy.

HR Fundamentals is a series of succinct, practical guides for students and those in the early stages of their HR careers. They are endorsed by the Chartered Institute of Personnel and Development (CIPD), the UK professional body for HR and people development, which has over 145,000 members worldwide.


About the author


PART ONE: Fundamentals

Chapter 1: What is Employee Relations? • Introduction • Background: Industrial Relations and Employee Relations • What are Industrial Relations and Employee Relations? • In context – the labour market • Case study: global working at HSBC • In context – forms of employment • Case study: new forms of working in the digital marketplace • The employment relationship • The economic perspective • The legal perspective • The social perspective • The fragmented employment relationship • Case study: the future of employment relationships in the UK • Case study: comparing Germany and the USA • The psychological contract • The role of power, authority and managerial legitimacy in the employment relationship • Case study: Aeroparts • The key contributors to Employee Relations • Trade Unions • Employers’ Associations • The Government • UK national bodies • European bodies • Key international bodies • Case study: two reports on the ITF global role • Case study: ITUC Global Rights Index 2017: violence and repression of workers on the rise • Involvement and participation • Involvement • Participation • Employee voice • Conflict • Cooperation in the workplace • Mutuality and fairness • Case study: case studies of sabotage • The end of the employment relationship • Dismissal • Redundancy • Conclusion • Case study: the role of other civil organizations in Employee Relations

Chapter 2: The importance of Employee Relations • Introduction • Employee Relations and the employment relationship • The employer’s right to manage • The employee’s rights protected • Case study: the Deepwater Horizon accident • The ethical imperative • The legal imperative • Case study: phone hacking and The News of the World • Competitive advantage and employer of choice • Employee Involvement and Participation (EIP) • EIP and employee performance • EIP and organizational performance • Case study: communication, involvement and participation: an EU perspective • The legal imperative • Conflict • The role of conflict in innovation • Case study: innovation: the role of creative abrasion • Cost of conflict – individual and collective • Case study: current Employee Relations and Trade Unions practices in the UK • Conclusion

Chapter 3: Employee Relations and strategy • Introduction • Reviewing business strategy • Levels of business strategy • Case study: strategies for growth: Amazon • Reviewing HR strategy • Impact of company lifecycle on HR strategy • Impact of corporate values and culture on HR strategy • Aligning Employee Relations strategy • Choices – employee representation and union recognition • Choices – management of conflict and dispute resolution • Choices – involvement and participation (EIP methods) • Conclusion • Case study: the national context for Employee Relations strategy • Diagnostic questionnaire – strategy

PART TWO: In practice

Chapter 4: Employee Relations in practice • Introduction • Involvement and participation • Downward communication • Conflict – individual dispute resolution • Grievance procedures • Case study: Employment Law on grievance • Discipline procedures • Case study: Employment Law on poor performance • Redundancy • Selection for redundancy • Conflict – collective dispute resolution • Collective bargaining • Industrial action • Case study: Employment Law and action short of industrial action • Managing change • Conclusion • Case study: communicating bad news • Diagnostic questionnaire – communication

Chapter 5: Planning and action • Introduction • Involvement and participation • Partnership working • Case study: Bristol City Council libraries • Quality circles • Conflict – individual dispute resolution • The skills for effective grievance handling • Scenario: Courthands Ltd • Mediation • Managing the process • Scenario: Tiners Ltd • Additional resources • Conflict – collective dispute resolution • Collective bargaining • Preparing for collective bargaining • Negotiation skills • The collective bargaining meetings • Case study: the Trade Union Act 2016: bark worse than its bite? • Industrial action • Conclusion • Case study: Non-Union employee representation • Diagnostic questionnaire – negotiation

Chapter 6: Measurement • Introduction • The challenge of measurement • The rationale for measurement • Validity and reliability • Designing an in-house survey • Survey design principles • Using surveys • National measures of the employment relationship • How WERS 2011 was carried out • The main preliminary findings of the WERS 2011 study • The usefulness of the WERS 2011 study • Organizational measures of the employment relationship • Qualitative measures • Quantitative measures • Absence • Conclusion • Case study: absence in the Police Force • Diagnostic questionnaire – measuring the employment relationship




About the Author:

Elizabeth Aylott is an experienced HR specialist and lecturer in the areas of employee relations and employment law. After a career in HR, both in industry and the charitable sector, she taught on CIPD programmes at all levels and lectured on HRM and business degree courses, including at BPP University Business School, where she now works in a wider capacity. She is also the author of Employment Law, published by Kogan Page.

Target Audience:

Useful for HR Professional/Managers as well as Management Students and Academicians.

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