Title Working in a Multicultural World
Subtitle A Guide to Developing Intercultural Competence
Author Luciara Nardon
ISBN 9781442637283
List price USD 34.95
Price outside India Available on Request
Original price
Binding Hardbound
No of pages 232
Book size 153 x 229 mm
Publishing year 2017
Original publisher University of Toronto Press
Published in India by University of Toronto Press
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
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Reviews:

Working in a Multicultural World is a unique book that invites the reader into personal reflections, a timely exercise for understanding and developing intercultural competences. It is original, well written, easy to read, and will be an essential companion to those engaged and interested in intercultural interactions.”

Laurence Romani, Department of Management and Organization, Stockholm School of Economics

Description:

Measureable, data driven outcomes are not the only indicators of success in today’s multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development.

Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today’s multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

Contents:

List of Figures

Acknowledgments

Foreword

Preface • How to Use This Book • Overview of the Book

Chapter 1: Working in a Multicultural World • The Challenges and Benefits of Intercultural Interactions • Intercultural Competence • Intercultural Learning • Stages in Intercultural Development • The Road Ahead • Reflective Exercise • Key Points

Chapter 2: Building Intercultural Competence through Reflection • Reflection and Intercultural Competence • The Reflective Process • Making the Most of Reflections • Becoming Reflective • The Road Ahead • Reflective Exercise • Key Points

Chapter 3: Situating Intercultural Interactions • Putting Things in Context: Situating Intercultural Interactions • Situational Awareness: Thinking and Acting in Context • The Road Ahead • Reflective Exercise • Key Points

Chapter 4: Understanding Culture • Culture and Behavior • Cultural Self-awareness • The Road Ahead • Reflective Exercise • Key Points

Chapter 5: Understanding Individual Differences • Individual Characteristics and Intercultural Interactions • Managing Identities • Self-awareness • The Road Ahead • Reflective Exercise • Key Points

Chapter 6: Understanding Situations • Situational Strength • Role Expectations • Physical Setting • Managing Intercultural Situations • The Road Ahead • Reflective Exercise • Key Points

Chapter 7: Managing Feelings • Intercultural Interactions and Feelings • Emotional Self-awareness • Thoughts, Feelings, and Actions • Working with Our Feelings • Developing Empathy • The Road Ahead • Reflective Exercise • Key Points

Chapter 8: Communicating across Cultures • Culture and Common Ground • Estimating Common Ground • Creating Common Ground • Dealing with Conflicts through Communication • The Road Ahead • Reflective Exercise • Key Points

Chapter 9: Moving Forward • Interacting in a Enacted World • Continuous Development • Concluding Thoughts • The Road Ahead • Reflective Exercise • Key Points

Appendix A: Cross-cultural Studies

Appendix B: Comprehensive Reflection Assignment

Notes

Index

About the Author:

Luciara Nardon is an associate professor of international business in the Sprott School of Business at Carleton University. She has taught courses on international management in Belgium, Brazil, Canada, China, Colombia, Denmark, and the United States.

Target Audience:

People interested in Global Business. It is also a valuable resource for all professionals in today’s workplace as well as students and travelers interested in intercultural relations.

 

 
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