Title A New City O/S
Subtitle The Power of Open, Collaborative, and Distributed Governance
Author Stephen Goldsmith, Neil Kleiman
ISBN 9780815732860
List price USD 31.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 224
Book size 159 x 229 mm
Publishing year 2017
Original publisher Brookings Institution Press
Published in India by Brookings Institution Press
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
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Proposing an entirely new governance model to unleash innovation throughout local government

At a time when trust is dropping precipitously and American government at the national level has fallen into a state of long-term, partisan-based gridlock, local government can still be effective—indeed more effective and even more responsive to the needs of its citizens. Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data.

Calling their approach “distributed governance,” Goldsmith and Kleiman offer a model that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book highlights lessons from the many innovations taking place in today’s cities to show how a new O/S can create systemic transformation.

For students of government, A New City O/S: The Power of Distributed Governance presents a groundbreaking strategy for rethinking the governance of cities, marking an important evolution of the current bureaucratic authority-based model dating from the 1920s. More important, the book is designed for practitioners, starting with public-sector executives, managers, and frontline workers. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center. Nothing will do more to restore trust in government than solutions that work. A New City O/S: The Power of Distributed Governance puts those solutions within reach of those public officials responsible for their delivery.

Foreword (Steve Case)


Chapter 1: The Pivot to a New Government Operating System • Distributed, Innovative, and Open • The Pros and Cons of Municipal Bureaucracy • Today’s Best Practices are Necessary but Not Sufficient • Building Blocks of the New O/S • Why Now?

Chapter 2: The State of Innovation: What We Have and What We’re Missing • Assessing the Current Innovation Landscape • Thoughts and Theories Toward a New O/S

Chapter 3: UX: Placing Citizens and Those Who Serve Them at the Center • When Government Uses UX • Citizen-Focused UX • UX for Public Employees • A Never-Ending Effort

Chapter 4: Government That Acts in Time • Operating in Time • Regulating in Time • Regulation in a Distributed World • City as Referee in the Information Game

Chapter 5: The Problem-Solving Public Servant • Allegheny County’s Empowered Caseworkers • Key Components of a Data-Infused System • Public Servants in the Data-Infused System • Managing More Autonomous Employees • New O/S for Human Resources

Chapter 6: Mashed Up Government • Data Configured for Kansas City’s Citizens • The Importance of Resident Intelligence • Government by Proxy: Connecting the Contractors • Greater Capacity with Institutional Partners

Chapter 7: A New City from a New O/S

Appendix: Implementation Guide: Strategies to Address the Ten Most Important Challenges to a New O/S


About the Authors:

Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government and the Director of the Innovations in American Government Program at Harvard Kennedy School. He previously served as deputy mayor of New York and mayor of Indianapolis, where he earned a reputation as one of the country’s leaders in public-private partnerships, competition, and privatization. His most recent book is The Responsive City: Engaging Communities through Data-Smart Governance.

Neil Kleiman is a clinical professor at New York University’s Wagner School of Public Service and the Center for Urban Science + Progress. His research focuses on urban innovation and uses of technology and big data. He is policy director of the National Resource Network, a public/private consortium supporting economically challenged cities, and was founding director of the New York City–based Center for an Urban Future.

Target  Audience:

People interested in Political Science and State and Local Governance. Also useful for Public Sector Executive, Managers and Frontline Workers.


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