Title Healthcare Quality Management
Subtitle A Case Study Approach
Author Zachary Pruitt, Candace S. Smith, Eddie Pérez-Ruberté
ISBN 9780826145130
List price USD 90.00
Price outside India Available on Request
Original price
Binding Paperback
No of pages 404
Book size 178 x 254 mm
Publishing year 2021
Original publisher Springer Publishing Company
Published in India by .
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Sales territory Bangladesh, India, Pakistan, Sri Lanka
Status New Arrival
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Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management.

Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more.

Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional.

Key Features:

  • 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings
  • Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert
  • Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies
  • Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team




Part One: Foundational Principles in Quality Management

Chapter 1. The Challenge

Chapter 2. The Innovators

Chapter 3. The Mindset

Chapter 4. The Culture

Chapter 5. The Casebook

Chapter 6. The Template

Part Two: Cases In Healthcare Quality Management

Process Improvement
Case 1. A Summer Internship Journal
Case 2. Claims Payment Processing
Case 3. Return-to-Work at a Home Healthcare Agency
Case 4. The Ophthalmologist Who Could Not See (The Waste)
Case 5. Building a New IR Suite
Case 6. Emergency Department Heroes


Patient Experience
Case 7. Hurricane Mia Hits the Patient Access Call Center
Case 8. The Cowboy Doctor’s Patient Experience
Case 9. Patient Navigation at the Orthopedic Clinic
Case 10. HCAHPS and the Quiet-at-Night Measure
Case 11. Discharge Phone Calls (En Español)
Case 12. Patient Experience in Home Care


Patient Safety
Case 13. Reducing Patient Falls: The Sleuth Resident
Case 14. Sustaining Hand Hygiene
Case 15. A Warning Letter From the State Regulator
Case 16. Failure-to-Rescue
Case 17. CLIF’s Medication Errors
Case 18. A Mom’s Story of Sepsis


Performance Improvement
Case 19. Operating Room Recovery
Case 20. Opioid Overdoses in the Emergency Department
Case 21. The Lunchroom: Physician Engagement at a PCMH
Case 22. The Fulfillment Affair
Case 23. Composite Quality Score
Case 24. Both/And Thinking in Readmission Prevention
Case 25. Community Collaboration for Suicide Prevention
Co-Authored by Anthony Kovner, PhD, MPA and Zachery Pruitt, PhD, MHA



A: Glossary

B: Case Study to Data File Matrix

C: Case Study to Healthcare Setting Matrix

D: Quality Management Tools and Approaches Matrix

E: A3 Problem-Solving Template


About the Authors:

Zachary Pruitt, PhD, MHA, CPH, is assistant professor and director of community practice at the University of South Florida College of Public Health. He holds a master of health administration (MHA) and PhD in health services research from the University of South Florida College of Public Health. Dr. Pruitt teaches graduate and undergraduate courses in health administration, public health, and medicine. In addition to quality management, he teaches courses in strategic planning, marketing, and consulting practices. Dr. Pruitt has published research in The Journal of Health Administration Education, Journal of Nursing Administration, Advances in Medical Education and Practice, American Journal of Managed Care, and Population Health Management. Prior to academics, he directed Medicaid operations for a small government-sponsored health plan and managed policy and compliance projects for a large publicly traded managed care organization.

Candace S. Smith, PhD, RN, NEA-BC, is chief nursing officer at Manatee Memorial Hospital. She holds a board certification in advanced nursing executive from the American Nurses Credentialing Center and a PhD in education with a specialization in organizational leadership. A nationally known speaker with over 30 years of healthcare experience, Dr. Smith regularly presents on such topics as clinical excellence, exemplary leadership, and The Joint Commission’s Speak UpTM patient safety program. Dr. Smith is an adjunct professor at State College of Florida Health Services Administration Program where she teaches quality management in healthcare and contemporary issues in healthcare.

Eddie Pérez-Ruberté, MS, is senior Lean project manager at BayCare Health Systems who leads the deployment of the Lean management system and culture. Eddie is a certified Lean expert and a certified Six Sigma Black Belt from the American Society for Quality. He is a nationally known speaker on applications of Lean in healthcare, employee engagement, healthcare quality, and performance improvement. He also helps organizations implement Lean programs through his consulting company, Areito Group. Eddie is an instructor for the Institute of Industrial and Systems Engineers where he teaches Lean and Six Sigma and certifies students in these methodologies at multiple universities and healthcare organizations across the United States. Eddie formerly held an appointment as instructor of healthcare systems engineering for the College of Medicine at Mayo Clinic. 

Target Audience:

This textbook is intended for healthcare managers, including health administrators, nurses, physicians, social workers, or allied health professionals.


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