Title Managing Employment Relations, 7/e
Author Tony Bennett, Richard Saundry, Virginia Fisher
ISBN 9781789661453
List price GBP 47.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 472
Book size 191 x 242 mm
Publishing year 2020
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
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“This textbook is essential reading for any student or practitioner in the field of HRM. It gives readers both practical and academic guidance to help them manage employment relations in the workplace. The topics are discussed clearly, with examples and case studies used to bring the subjects to life- I cannot recommend it highly enough!”

Dr Jasmine Kelland, Lecturer in Human Resource Studies, Programme Leader MA HRM and BA(hons) HRM, Plymouth Business School, University of Plymouth


“This book provides a comprehensive account of the theoretical and practical issues relating to managing employment relations. It delivers a contemporary assessment of the context of employment relations which reflects current debates within HR. This book will be of great value to HR practitioners and those with an interest in studying new and emerging issues in the field of employment relations.”

Dr Adrian Wright, Director of the Institute for Research into Organisations, Work and Employment (IROWE) Lancashire School of Business and Enterprise, University of Central Lancashire


“This text provides critical insights into a range of contemporary employment issues in a range of organisational settings. It is well written and presents the reader with theoretical perspectives and practical discussion throughout.”

Ronnie Caddow, Lecturer in ER/HRM and MSc HRM full time Programme Leader, Glasgow School for Business and Society, Glasgow Caledonian University


Employment relations is concerned with the relationship between employees and their employers and is one of the most important aspects of an HR role. Managing Employment Relations will give students a thorough grounding in the processes, context and practical application of employment relations and give them the knowledge and skills they need for a successful career in HR.

Covering everything from the legal aspects of employment relations, essential policies, strategies and the changing social context to conflict resolution, mediation, employee engagement and workplace discipline, Managing Employment Relations is an indispensable guide. With brand new content on gig economy workers, supporting diversity in the workplace, individual and group policies and the need for greater transparency in the employer-employee relationship, this book is a comprehensive guide to the theory and practice of employment relations. Mapped to the CIPD Level 7 module in employment relations and full of case studies and exercises to help students understand the practical application of the core topics, this is an essential textbook for postgraduate HR students and practitioners in an employment relations role. Online resources include a lecturer guide, lecture slides, sample essay questions and additional case studies for students and lecturers as well as annotated weblinks.

Key features at a glance:

  • Provides a thorough and up-to-date grounding in the concepts and processes of employment relations as well as coverage of the legal context
  • New to this edition: brand new content on workers in the gig economy, the need for greater transparency in the employer-employee relationship and how to support and encourage diversity in the workplace
  • Covers managing conflict, workplace grievances, employee discipline and how to use mediation to resolve conflict


List of Figures

List of Tables


Chapter 1: Introduction • The relevance of employment relations • The CIPD HR Profession Map • Applying the Profession Map in practice • The structure of the book

Chapter 2: The concepts and processes of employment relations • Introduction • What is employment relations? • Actors and interests in employment relations • Key concepts and perspectives • Frames of reference • Employment relations processes • Summary

Chapter 3: The dynamic context of employment relations • Introduction • The changing political and economic environment • Brexit and employment relations • Globalisation and employment relations • The social context of employment relations • New technology and automation – changing the way we work • The transformation of the UK labour market • Summary

Chapter 4: Managing employment relations • Introduction • Who manages employment relations? • What do managers do? • Working with, and without, unions • The changing roles of employers’ associations • Management styles • The growing influence of HRM • Devolving the management of employment relations • Barriers to devolution – HR and the ‘line’ • Summary

Chapter 5: Employment relations strategy, employee engagement and voice • Introduction • What is strategy? • Employee engagement • Employee voice • A conceptual model of employee voice • Summary

Chapter 6: Representation at work • Introduction • Origins and development of trade unions • What do unions do? • Trade unions – a declining force? • Explaining trade union decline • The union response – strategies for survival, renewal and revitalisation • Summary

Chapter 7: Equality, diversity and inclusion • Introduction • The contribution of a feminist and intersectional lens to the study of employment relations • The labour market, employment segregation and inequality • Theoretical explanations for labour market segregation • The legal context • The organisational rationale for equality and diversity • The role of HR, trade unions and line managers • Summary

Chapter 8: Health, well-being and the employment relationship • Introduction • The development of health and safety regulation in the UK • Key elements of the law • Mental health, stress and well-being • Well-being at work • Well-being, equality and inclusion • Summary

Chapter 9: The management of workplace conflict • Introduction • Defining and conceptualising workplace conflict • The pattern of workplace disputes in the UK • The legal context of conflict management • The management of conflict in UK workplaces • Summary

Chapter 10: Workplace discipline • Introduction • Discipline – improving behaviour? • Disciplinary procedures • Handling disciplinary issues • Summary

Chapter 11: Managing employee grievances • Introduction • Perceptions of mistreatment and the escalation of grievances • The nature and pattern of employee grievances • The benefits of effective resolution • Handling employee grievances • Managing the grievance procedure • Summary

Chapter 12: Managing redundancies • Introduction • Defining redundancy • Redundancy and the management of change • Managing redundancy – the role of the ‘envoy’ • Redundancy policy and procedures • Redundancy consultation • Compulsory redundancy • Transfer of undertakings • The aftermath of redundancy • Summary

Chapter 13: Workplace mediation • Introduction • What is workplace mediation? • A theoretical approach to workplace mediation • The direct benefits of mediation • Mediation – increasing conflict competence? • Barriers to workplace mediation • Mediation in practice • The five stages of the mediation process • The skills and knowledge needed for effective mediation • Developing a model of good practice • Summary

Chapter 14: Conclusion – the future of employment relations • Brexit – polarisation and uncertainty • The fourth industrial revolution – opportunities and threats • ‘Good work’ and the productivity puzzle • Managerial capability – the golden thread • Employee voice and representation • Revitalising employment relations

List of References


About the Authors:

Tony Bennett is a senior lecturer at Sheffield Business School, Sheffield Hallam University in the UK. He is also a visiting fellow at the Institute for Research on Organisations, Work and Employment at the University of Central Lancashire. Prior to a career in higher education, Tony worked as a data communication engineer and manager, including working for the TUC. He is a Fellow of the Higher Education Association and an academic member of the CIPD. He key research interests, on which he is widely published, are managing conflict on the workplace, equality and diversity, the role of trade unions and workplace wellbeing.

Richard Saundry is Professor of HRM and Employment Relations at the University of Sheffield. He is one of the UKs leading experts in the management of workplace conflict. Richard started his working life at the National Union of Mineworkers where he was Head of Industrial Relations, and subsequently worked at the Universities of Leeds, Central Lancashire and Plymouth. He has taught hundreds of HR practitioners on CIPD accredited Masters’ programmes over the last twenty years and is an author of ‘Managing Employment Relations’ the core CIPD text for Employee Relations. He also edited ‘Reframing Resolution’ published in 2016 by Palgrave Macmillan and his work has been published in a wide range of leading international academic journals including the British Journal of Industrial Relations, Human Relations, Human Resource Management Journal and Work Employment and Society. He has held a wide range of research grants and is currently working on a major project funded by the Economic and Social Research Council (ESRC) investigating the link between conflict competence, employee engagement and productivity. Richard has worked closely with the Advisory, Conciliation and Arbitration Service (Acas) over the last ten years to develop cutting-edge insights into conflict management.

Dr Virginia Fisher is an experienced academic, manager, teacher and researcher in the Human Resourcing, Employment Relations and Diversity subject areas. Her doctorate was a poststructural feminist ethnography exploring the gendered nature of one UK Business School. She has published in the areas of gender, ethnography and employment relations. During 2018 and in collaboration with Professor Richard Saundry and Dr Sue Kinsey, she investigated the complexities of HR and the management of workplace conflict, resulting in the 2019 ACAS publication, ‘Managing workplace conflict: The changing role of HR’. Her most recent research, with Dr Sue Kinsey, is an investigation into the silences and third-party complicities surrounding sexual harassment in the workplace. This work was presented at the 2018 CIPD Applied Research Conference. She is currently a Senior Lecturer at the University of Exeter Business School, Exeter, UK. Previously she held posts as an Associate Head in the Faculty of Business and Law at the University of the West of England and as Associate Professor (HRM) at the Universities of Plymouth and Wolverhampton. She is an active trade union representative and caseworker for the University and College Union. She started her working life as an HR manager in the public sector and is a long-standing member of the Chartered Institute of Personnel and Development.

Target Audience:

This book will be of great value to HR practitioners and those with an interest in studying new and emerging issues in the field of employment relations.

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