Title International Standards for Design and Manufacturing
Subtitle Quality Management and International Best Practice
Author Nick Rich, F. Tegwen Malik
ISBN 9781789660425
List price GBP 44.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 368
Book size 153 x 229 mm
Publishing year 2019
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
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Review of the book:

“International standards, whilst often being strongly debated and questioned as to the value, are important ingredients in delivering and maintaining internationally recognised excellence for customers and consumers and competitive advantages for the organisation. Nick and Tegwin bring together information on ISO 9001, ISO 14001 and ISO 45001 into a readable form for students and practitioners. In doing so, this book will contribute to achieving excellence in design and manufacturing.”

Pauline Found, Professor of Lean Operations Management, University of Buckingha


Description:

International standards ensure that organisations operate the right processes to support their objectives. International Standards for Design and Manufacturing is an accessible guide for manufacturing and production managers and students. It guides readers through the standards needed to build operating systems which are robust, integrated and used to drive the continuous improvement of business performance.

International Standards for Design and Manufacturing is based on many years of research collaboration between Swansea University and leading manufacturing and production practitioners from key companies from around the world. Each chapter includes an introduction to the standards being discussed, definitions, examples of using the standards in practice, why these standards are important, conclusions, seminar topics and mock exam questions to allow the reader to test their knowledge and understanding.

 

Key Features:

  • Presents the theory behind international standards and their application in industry, with case studies from Bosch, BP, M&S, Bodyshop, Toyota, Tesco, McDonalds, Benetton and Royal Mint.
  • Looks at how product and technical standards have evolved to help shape the way in which we manage entire businesses and their interactions with customers, suppliers and the consumer
  • Introduces examples of standards working in practice, resulting in safer ways of working, better health and safety, better quality, better regulatory compliance, better environmental performance
  • Includes insightful seminar topics and sample exam questions


Contents:

About the authors

Acknowledgements

List of figures

List of tables

Key terms

List of abbreviations

Preface

Chapter 1: The importance of standards • Introduction • What is an international management standard? • The implicit principles of an ISO standard • How do standards support high performance and highly reliable organizations? • The high-performance organizational layer model • In summary • Further reading • Notes

Chapter 2: The evolution of Total Quality Management (TQM) • Introduction • Where did these influential TQM ideas come from? And how have they changed over time? • Defining organizational TQM • Why look back into history? • The four stages of TQM evolution • The popularization of TQM by the Japanese –TQM for the masses • The American strategists: the third evolution • The global phenomena and company-wide rejuvenation era • In summary • Further reading • Notes

Chapter 3: Introduction to management system standards • ISO – what’s in a name? • The role and structure of the ISO • The process of making standards • Taking and using a standard for better business • Annex SL – the standardization of standard formatting • Internal stakeholder benefits • Auditing • What are the most popular standards and why? • Critics of the international management standards community • In summary • Further reading • Notes

Chapter 4: Quality management system standards • Introduction • Quality management systems • ISO 9000 family • History of ISO 9001 • QMS documentation: old and new • The importance of quality policy and objectives for a QMS • Pause for thought • ISO 9001 and the ‘PDCA’ improvement cycle • The modern differences (ISO 9001:2008 to ISO 9001:2015 onwards) • Auditing: from gaining to maintaining certification • Does ISO 9001 deliver? • In summary • Key terms • Notes

Chapter 5: Operational excellence (OpEx) • Introduction • The modern world • Manufacturing: the options • Modern approaches to manufacturing operational excellence (OpEx) • The Internet of Things • In summary • Further reading • Notes

Chapter 6: Environmental management systems standards (EMS) • Introduction • What is an EMS? • Key standards • ISO 14001 logic and structure • The features of ISO 14001 • Distinguishing features of ISO 14001: environmental aspects and impacts • Distinguishing features of ISO 14001: emergency preparedness • EMS implementation • ISO 14001 certification • Benefits of being ISO 14001 certified • In summary • Further reading • Notes

Chapter 7: Occupational health and safety management systems • Introduction • ISO view of occupational health and safety • History of occupational health and safety standards • ISO 45001: an integrated management system • The trilogy • In summary • Further reading • Notes

Chapter 8: Information security management • Information security • Information security management systems (ISMS) • Cyber security certification and standardization • Security standards • ITIL and ISO 20000 series • CMMI Institute • In summary • Further reading • Notes

Chapter 9: Business continuity and uninterrupted product flow • Responsive and resilient manufacturing • The standard and its features • The standard in more detail • The standard in summary • Further reading • Notes

Chapter 10: Supply chain management, design and international standards • Introduction • What is a supply chain and why is it important? • From purchasing to supply chain • Supplier management and the design process • The supply chain and international management standards • In summary • Notes

Chapter 11: Developing a learning organization and auditing • What is a learning organization and why is it important? • ISO standards and the learning organization • The importance of auditing • The outcomes of an audit • Auditing and ISO standards • The process of an audit • Audits and learning • In summary • Further reading • Notes

Chapter 12: Leadership and international standards • Introduction • Leadership and management • Leadership over time • Generic leadership types • Followers and followership • Features of the leadership process • Leadership focus: staff and task • Leadership and international management standards • In summary • Further reading • Notes

Chapter 13: Implementation, resistance to change and sustaining change • Innovation and change • Organizational change and transformation • Enabling change – reducing resistance • Change management models • Sustaining change • In summary • Further reading • Notes

Chapter 14: Conclusions and looking forwards • The effectiveness of management standards for business • A sand cone of standards? • Final words • Note

Appendix: Further help for professional and university students

Index


About the Authors:

Nick Rich is Professor of Socio-Technical Systems Design at Swansea School of Management. He is an academic with a specialist interest in high performance and highly reliable businesses. He has gained international acclaim and has received a significant number of awards for his research work.

F. Tegwen Malik is an academic at Swansea University and focuses her research on biomimetics, product design and innovation (for all applications including the life sciences sector) and the application of international management standards to industry and service sectors.

 

Target Audience:

This book is an accessible guide for manufacturing and production managers and students.

 
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