Title Employee Experience
Subtitle Develop a Happy, Productive & Supported Workforce for Exceptional Individual & Business Performance
Author Ben Whitter
ISBN 9780749491727
List price GBP 19.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 208
Book size 153 x 229 mm
Publishing year 2019
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
About the book Send Enquiry


“Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap.”

Bruce Daisley, Vice-President EMEA, Twitter


“Ben has woven multiple strands of treating employees well into an integrated employee experience agenda. His work is comprehensive, insightful, and pragmatic and will help any business or HR leader make real progress.”

Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan, Partner, The RBL Group


“This book is fascinating! Ben Whitter presents a compelling case for why Employee Experience should be a top priority for any organization as we look to re-imagine the important role of work; as humans, organizations and society as a whole.”

Colleen Schuller, Vice-President, Head of Employee Experience, GSK


“Employee Experience is a clear business imperative and strategic enabler, and Ben brings this to life with great passion and clarity. The HEX framework captures the essence wonderfully and can be used by everyone to understand, diagnose, contextualize and strategize their own successful EX journey. Amazing stuff!”

Andrew Longley, Global Senior Director of Talent, Adidas


“A must have blueprint for any CEO or People leader looking to create a long-term sustainable culture leading to positive business outcomes.”

Graham Donoghue, Chief Executive Officer, Sykes Holiday Cottages


“Traditional HR is going through a massive disruption, and needs to. Without a purpose-led employee experience embedded into your culture and across your organization, you find it more difficult, if not impossible, to create a sustainable business model that will survive the good and the bad times. Ben’s book provides a practical tool kit for any HR professional that really wants to bring alive what an organisation stands for and the part their employees need to play.”

Dale Parmenter, CEO, DRPG


“Globally, employee experience is really big news, and leading this new workplace agenda is Ben Whitter with his new book, Employee Experience. A must read, this book will have a positive impact for companies using his methods as well as individual executives looking to improve their careers. I highly recommend this read.”

Shaun Rein, Founder and Managing Director, China Market Research Group (CMR); Author, “The War for China’s Wallet: Profiting from the New World Order.”


For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization’s processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this.

Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.


Key Features:

  • Shows how to move beyond traditional employee engagement interventions with short-term, one-off gains to an employee experience approach that results in long-term, sustainable success
  • Covers how to design employee experience that meets the needs of different generations and different types of employees from full time to ad hoc contract workers
  • Includes case studies and insights from Airbnb, Sky, SAP, Maxis and Starbucks
  • Provides guidance on embedding an effective employee experience strategy that it is integrated with company processes and culture


About the author




Chapter 1: Why employee experience is a business imperative • Customer and employee experience • Technology and employee experience • From employee engagement to employee experience • Community, not corporation • Great expectations – the search for meaning • Humans, not resources • We don’t belong • Summary: Why employee experience is a business imperative • References

Chapter 2: The experience challenge • Context, connection and community • Creating an EX MOVEMENT • Summary: The experience challenge • References

Chapter 3: The principles and lens of experience • Customers, consumers or employees? • The principles of EX • The lens of holistic EX (HEX) • Summary: The principles and lens of experience • References

Chapter 4: Defining the employee experience strategy • An authentic everyday experience • Case study: Defining EX at Mynt • Discover • Disrupt • Case study: Defining EX at Sykes Cottages • Summary: Defining the employee experience strategy • References

Chapter 5: Designing the employee experience • The convergence of principles and humans • Case study: A high-impact EX journey – Starbucks • Well-designed EX, world-class CX • HEX by design • Human and technology • Case study: Designing across the HEX at Maxis • Leadership by design • Case study: Transforming the EX at Sky • Summary: Designing the employee experience • References

Chapter 6: Delivering the employee experience • Experience innovation • Changing by experience • Real impact in the right places • Better questions, better results • Big and small – every experience counts • Setting EX priorities • Case study: Pioneering EX at Airbnb • Freedom within a framework • Case study: Deepening EX into SAP’s merger and acquisition strategy • Communicating, sustaining and evolving the EX • Intelligent actions: nudging and networking to EX success • Networks and technology with impact • Case study: Deepening the EX at Haidilao • Growing deliberately through coaching and action • Summary: Delivering the Employee Experience • References



About the Author:

Ben Whitter is the Founder and Chief Experience Officer at the World Employee Experience Institute (WEEI) - an independent employee experience company. A trusted advisor to CEOs, management/HR teams, Ben Whitter is a catalyst or long-term partner who helps clients to establish and elevate their EX strategies to deliver exceptional business and human outcomes.

Ben Whitter was named a top global influencer and expert in employee engagement in 2017, and again in 2018, and a top 30 HR Influencer in the UK. The author shares his work & research through popular keynotes; he has delivered talks on EX in over 15 countries and his thought leadership on EX has inspired & influenced a business audience of over 16 million people globally. Featured by Forbes, The Financial Times, The Economist, Deloitte University Press, Thomson Reuters, HR Grapevine, MIT Sloan, HRM Asia, CGTN, HRD Magazine, Forbes, and many more.

Ben Whitter’s work inspired the very first EX conferences in Europe, Asia, Middle East, and Australia and brought together the World’s top companies to progress the field of EX. He also set a new record in China; 2,300 HR Directors tuned-in to the first ever EX webinar broadcast ‘live’ on WeChat.

Ben Whitter’s approach has won numerous awards including the prestigious ‘best in the UK’ Training Journal Award, which celebrated his work as one of the best HR-led programmes in the UK and Europe across all sectors; his approach has been backed publicly by the World’s leading organisations, in UK Parliament, and one of his HR projects received an official visit from a member of the British Royal Family.

Target Audience:

This book is full of tools, tips and advice to help HR, finance & IT professionals, business leaders and CEOs motivate, support and develop their staff to achieve exceptional individual and organizational performance.


Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice.