Title Improve Your Communication Skills, 5/e (Creating Success Series)
Subtitle How to Build Trust, Be Heard and Communicate with Confidence
Author Alan Barker
ISBN 9780749486273
List price GBP 9.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 176
Book size 140 x 216 mm
Publishing year 2019
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
About the book Send Enquiry


Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 5th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations.

Better communication skills will have a direct impact on your career development. This book provides vital guidance on improving your conversations, building rapport, developing your skills of persuasion, giving effective presentations, writing excellent emails, letters and reports, and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time.

The Creating Success series of books...

Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.


Key Features:

  • Offers a comprehensive guide to all types of communication at work, including useful tips, checklists and exercises for a direct impact on career development
  • Is part of the bestselling Creating Success series, which has sold over 1,000,000 copies and contains practical advice on essential and value-adding work skills to help you develop your career
  • New to this edition: New and improved practical features to aid learning, including useful templates, top tips, and interactive, reflective exercises


About this book

Chapter 1: What is communication? • The transmission model • Pattern-matching: The secret of understanding • Communication: A new definition • Conversation: The currency of communication

Chapter 2: What’s your communication style? • Communication style questionnaire • Understanding your communication profile • Four communication styles • Understanding others’ styles • Body language: Non-verbal communication • Adapting our communication style • The uses of conversation

Chapter 3: Seven ways to improve your conversations • Clarify your objective • Structure your thinking • Manage your time • Find common ground • Move beyond argument • Summarize often • Use visuals

Chapter 4: The skills of enquiry • Paying attention • Treating the speaker as an equal • Cultivating ease • Encouraging • Asking quality questions • Rationing information • Giving positive feedback

Chapter 5: The skills of persuasion • Character, logic and passion • What’s the Big Idea? • Arranging your ideas logically • Expressing your ideas • Remembering your ideas • Delivering effectively

Chapter 6: Tough conversations • Six tough conversations • What makes conversations tough? • How we make tough conversations tougher • Three steps towards better tough conversations

Chapter 7: Making a presentation • Preparing for the presentation • Managing the material • Controlling the audience • Looking after yourself • Answering questions

Chapter 8: Putting it in writing • The trouble with e-mail • From speaking to writing • Editing your work

Chapter 9: Networking: the new conversation • To network or not to network? • Preparing to network • The skills of networking conversations • Following up and building your network


About the Author:

Alan Barker is Managing Director of Kairos Training Limited, a specialist consultancy dedicated to developing creativity and communication skills. A prolific writer, he is the author of Improve your Communication Skills, How to be Better at Managing People, 30 Minutes to Brainstorm Great Ideas, 30 Minutes Before a Meeting and How to Manage Meetings (all published by Kogan Page).

Target Audience:

This book aims to provides vital guidance on improving your conversations, building rapport, developing your skills of persuasion, giving effective presentations, writing excellent emails, letters and reports, and networking successfully.


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