Title How to Manage People, 4/e (Creating Success Series)
Subtitle Fast, Effective Management Skills that Really Get Results
Author Michael Armstrong
ISBN 9780749484811
List price GBP 9.99
Price outside India Available on Request
Original price
Binding Paperback
No of pages 216
Book size 140 x 216 mm
Publishing year 2019
Original publisher Kogan Page Limited
Published in India by .
Exclusive distributors Viva Books Private Limited
Sales territory India, Sri Lanka, Bangladesh, Pakistan, Nepal, .
Status New Arrival
About the book Send Enquiry


From bestselling author Michael Armstrong comes a new edition of the business staple, How to Manage People. Providing valuable insight into the skills required to be an effective manager, this one-stop guide to people management will help you get the best from your staff through motivation, reward and leadership.

Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book.

The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you’ll make fast progress, quickly reach your goals and create lasting success in your career.


Key features:

  • Provides a complete overview of people management, its most common issues and how to deal with them along with practical tools to get the best from teams
  • Written by bestselling author Michael Armstrong, whose books have sold over a million copies and been translated into twenty-one languages
  • Is part of the bestselling Creating Success series, which has sold over 1,000,000 copies and contains practical advice on essential and value-adding work skills to help you develop your career
  • Includes free downloadable employee engagement survey template
  • New to this edition: New and improved practical features to aid learning, including useful templates, top tips, and interactive, reflective exercises



Chapter 1: Managing people – what managers do

Chapter 2: Treat people right • Treat people with respect • Treat people fairly • Create the right work environment • Help people to develop their capabilities and skills • Provide leadership • Get to know team members • Define expectations and ensure they are met

Chapter 3: Leadership • What leaders do • Leadership styles • What makes a good leader? • How do successful leaders do it? • Types of leaders • The reality of leadership

Chapter 4: Motivating people • Motivation defined • The process of motivation • Types of motivation • Motivation theories • The key messages of motivation theory • Approaches to motivation

Chapter 5: Enhancing engagement • Drivers of engagement • What managers can do

Chapter 6: Organizing people • The process of organizing • Aim • Organizational guidelines

Chapter 7: Team building • What is a team? • What are the factors that contribute to team effectiveness? • How should team performance be assessed? • How should team performance reviews be conducted? • What needs to be done to achieve good teamwork?

Chapter 8: Delegating • What is delegation? • What are the advantages of delegation? • What are the difficulties of delegation? • Approaches to delegation

Chapter 9: Defining work • Designing jobs • Developing role profiles • Giving out work

Chapter 10: Managing performance • Performance management systems • Managing performance without a performance management system

Chapter 11: Helping people to learn • How learning happens in the workplace • How managers help people to learn

Chapter 12: Selection interviewing • The nature of a selection interview • The content of an interview • Preparing for the interview • Planning the interview • Interviewing techniques • Beware of bias • Assessing the data

Chapter 13: Rewarding people • Reward systems • Approaches to rewarding people • Fixing grades and rates of pay • Reviewing pay • Managing without a reward system

Chapter 14: Managing change • The change process • Resistance to change

Chapter 15: Managing conflict • Handling inter-group conflict • Handling interpersonal conflict

Chapter 16: Handling people problems • Disciplinary issues • Handling negative behaviour • Dealing with under-performers • Dealing with absenteeism • Handling poor timekeeping • Handling challenging conversations

Appendix Notes on exercises


About the Author:

Michael Armstrong is the UK’s bestselling author of Human Resource Management books including Armstrong’s Handbook of Human Resource Management Practice, Armstrong’s Handbook of Strategic Human Resource Management, Armstrong’s Handbook of Reward Management Practice and Armstrong’s Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages.

Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company.

Target Audience:

The aim of this book is to give practical advice to managers and team leaders on how to manage people in their teams.


Special prices are applicable to the authorised sales territory only.
Prices are subject to change without prior notice.